Reference

How 33db Handles Your Personal Information

This Privacy Policy sets out exactly what data 33db collects when you open an account, make a deposit through bKash, Nagad or Rocket, or reach our support team — and how we keep it secure.

Account data protectionbKash, Nagad, Rocket wallet privacyYour right to access or delete dataTransparent data retentionSecure contact for data requests
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33db How 33db Handles Your Personal Information
REACH THE PRIVACY TEAM

Contact Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is being handled, our support team has a dedicated path for privacy requests. You can reach us through live chat inside your account, by email, or by raising a ticket through the help desk. We aim to respond to all data-related requests within a reasonable period, and we will confirm receipt as soon as the request is logged against your account.

Team online

Live Chat

Open the chat icon inside your account dashboard to reach our support team directly. Mention 'data request' at the start so it routes correctly.

Email Support

Send your data request or privacy concern to our support email address. Include your registered account name so we can locate your record without delay.

Help Desk Ticket

Raise a formal ticket through the help desk section of your account. This creates a reference number so you can track the status of your request end to end.

HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies and Account Security

33db applies a layered approach to data security — not a single checkbox. Your account password is stored as a one-way hash, never in plain text. Sessions are protected by SSL encryption, and any login from an unrecognised device triggers a verification step before access is granted. We keep your data for as long as your account is active and for a further period as required by the financial record-keeping obligations that apply to platforms accepting payments through local rails like bKash, Nagad and Rocket. Once that retention period ends, data is deleted or anonymised.

SSL Encryption

Every page and transaction on 33db runs over SSL. Your account credentials and wallet references — bKash, Nagad, Rocket — are never transmitted in plain text.

Device Verification

A login from a new device triggers an additional verification step before access is allowed. This limits unauthorised access even if your password is compromised elsewhere.

Data Retention Rules

We hold your data while your account is active plus a further period to meet financial record obligations. After that window closes, records are deleted or anonymised.

Your Right to Request

You can request a full export of your data, ask for a correction, or request account closure and data removal. Submit the request through live chat or the help desk ticket system.

Your Privacy Questions Answered

These are the questions we hear most often about how 33db handles personal data, wallet information and account records. If your question is not covered here, open a ticket through the help desk and our team will respond with a clear answer specific to your account.

No. We record the transaction reference and wallet identifier for reconciliation, but your PIN stays within your wallet provider's system. We never see or store it.

Open a data access request through live chat or the help desk ticket system. Include your registered account name and we will compile and send your data profile within a reasonable timeframe.

Yes. You can request account closure and data deletion through our support channels. Some records may be retained for the period required by financial compliance obligations before full removal.

We share data only with payment processors and identity verification services where necessary to operate your account. Those partners are contractually bound to the same data care standards we follow.

Cookies remember your session and preferences and help us understand platform usage. You can adjust or block cookies through your browser settings; some features may behave differently if cookies are fully disabled.

We retain records for a set period after account closure to meet financial record-keeping obligations. Once that period ends, your personal data is deleted or anonymised. Contact support for the specific retention window that applies to your account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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