Reference

Read These Terms Before You Open Your Account

These terms set out the rules that apply when you use 33db — your account, your wallet activity through bKash, Nagad or Rocket, and the services available to you.

Account eligibility rulesbKash, Nagad, Rocket wallet termsWithdrawal and deposit conditionsAccount suspension policyGoverning jurisdiction notice

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TERMS CONTACT

Reach Us About These Terms

If something in these terms is unclear — or if you want to flag a discrepancy between what is written here and what you have experienced in your account — our support team is the right starting point. You can reach us through live chat inside the 33db lobby, by email, or through the in-app help tab on mobile. For wallet-related term disputes involving bKash, Nagad or Rocket transactions, raise the ticket through the same channels and include your transaction reference.

ACCOUNT PROTECTION

How We Handle Your Account Under These Terms

Your account security and the integrity of your wallet activity sit at the centre of how we apply these terms day to day. We verify identity before releasing withdrawals to bKash, Nagad or Rocket — that step protects your balance as much as it satisfies our obligations. Account data is held securely and is not shared with third parties outside the scope described in our privacy policy. If you need to update registered details or request account closure, those steps run through verified support channels only, never through an unverified third party.

Withdrawal Verification

Before any payout reaches your bKash, Nagad or Rocket wallet, we confirm account ownership. This step prevents unauthorised withdrawals and keeps your balance yours.

Data Retention Rules

We retain account and transaction records for the period required by applicable rules. You can request a summary of your data by contacting support through your registered email.

Account Change Requests

Any change to your registered mobile number, wallet address or email must be verified through the support team. We do not accept change requests via unverified chat or social channels.

Terms Revision Notice

When we revise these terms, the updated date appears at the top of this page. For material changes, we will also send a notice to your registered contact before the revision takes effect.

What These Terms Actually Cover

33db Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account with 33db, you agree to the conditions described here. These terms apply to every transaction you make — deposits sent through bKash, Nagad or Rocket, withdrawals back to those same wallets, and any bonus or promotional credit applied to your account balance.

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We may update these terms when our services change or when regulatory requirements shift. When that happens, we will note the revision date at the top of this page. Continued use of your account after a revision means you accept the updated terms. If you disagree
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with any revision, you should stop using the service and contact our support team to close your account. These terms do not override any applicable local law in Bangladesh or in other eligible regions. Where local law conflicts with anything written here, local law takes precedence.
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Availability of specific features — including which wallet rails are active and which game categories you can access — depends on your region and on the current status of our service offering. We do not make guarantees about continuous availability, and we reserve the right to
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suspend or restrict any feature with reasonable notice.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

The questions below cover what we hear most often from account holders about how these terms apply to their situation — from wallet disputes to account closure requests. If your question is not here, live chat is the fastest route to a direct answer.

Yes. Every transaction processed through bKash, Nagad or Rocket is subject to these terms. The wallet you use does not change your rights or obligations under this agreement.

Local law takes precedence. These terms do not override applicable law in Bangladesh or any other eligible region. Access and eligibility always depend on your local legal context.

Eligibility for specific features — including certain game categories and wallet options — is shown inside your account dashboard. Region-based restrictions apply and may change without advance notice.

We can suspend or restrict an account if we identify a breach of these terms, a verification failure, or activity that conflicts with our obligations. We will notify you through your registered contact where possible.

Send a request from your registered email to our support team. We will provide a summary of your account data and transaction records for the retention period applicable to your account.

The revision date at the top of this page changes whenever we update the terms. For material revisions, we also send a notice to your registered mobile number or email before the change takes effect.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Read These Terms Before You Open Your Account

Reach Us About These Terms

How We Handle Your Account Under These Terms

Common Questions About These Terms

01 Do these terms apply to all payment methods including bKash and Nagad?

02 What happens if local law in Bangladesh conflicts with something in these terms?

03 How do I find out if my account is eligible for a specific feature?

04 Can 33db suspend my account, and under what conditions?

05 How do I request a copy of my account data or transaction history?

06 How will I know when these terms have been updated?

Terms & Conditions

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